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Senior Account Manager- Compulse

companySinclair Broadcast Group
locationCockeysville, MD, USA
PublishedPublished: 6/6/2024

Job Description

Compulse is a leading digital marketing company dedicated to providing innovative solutions for maximizing ROI and customer engagement. With a focus on cutting-edge technology and comprehensive marketing platforms, Compulse empowers its clients to plan, execute, and analyze omnichannel advertising campaigns seamlessly.

As a Senior Account Manager at Compulse, you will play a pivotal role in maintaining and nurturing positive client relationships, driving account growth, and ensuring client satisfaction. You will serve as a technical expert, overseeing the execution of complex campaigns, and collaborating closely with internal teams to address client needs.

Responsibilities:

  • Serve as a technical expert on key accounts, utilizing various Programmatic Demand Side Platforms within the OTT, Display & Video, and Geofencing environments.
  • Communicate with clients on all platform levels through phone, email, and other channels.
  • Address technical issues and solutions to internal stakeholders and clients regarding Programmatic Campaign setups errors or best practices.
  • Act as the primary point of contact for technical escalations, ensuring timely resolution by collaborating with engineering, product, and operation teams.
  • Collaborate with Sales, Account Management, Product/Engineering, and Operations to execute strategy and address client technical needs.
  • Provide high-level proficiency in reporting, interpreting analytics to monitor campaign performance, and reporting metrics to sales leads and clients.
  • Ensure the timely and successful delivery of solutions according to customer needs and objectives.
  • Identify and grow opportunities within territory, collaborating with sales and strategy teams to ensure growth attainment.
  • Address client queries effectively and in a timely manner.
  • Develop retention plans and prevent client churn, proactively retaining lapsing accounts.
  • Conduct post-campaign analysis and reporting, delivering results to clients.
  • Track revenue, provide feedback, and analysis on improving and growing partner revenue.
  • Oversee the performance of digital campaigns including OTT/CTV, display, geofencing, pre-roll, paid search, social media, email, YouTube, etc.
  • Train clients on digital products.
  • Lead client meetings around project status and marketing plans.
  • Stay up to date on digital knowledge.
  • Work remotely, manage time efficiently and independently.
  • Be available by phone, email, IM, and video calls.
  • Travel once per quarter to meet with the team in person.
  • Travel to clients for in-market visits when needed.
  • Perform other agency duties as assigned.

Qualifications:

  • Bachelor's Degree in a related field.
  • 5+ years of experience managing client relationships.
  • 3+ years of experience in a digital marketing agency or publisher and ad tech platforms.
  • Familiarity with Programmatic Demand Side Platforms and Campaign Manager 360 (CM360).
  • Strong technical account problem-solving skills.
  • Experience with platforms such as Hubspot, Zendesk, Xandr, Beeswax, GroundTruth, is preferred.
  • Knowledge of the overall ad tech landscape.
  • Familiarity with Over-The-Top content environment preferred.
  • Proficiency with MS Excel; experience with SQL, web technologies, and APIs preferred.
  • Excellent communication, analytical, and problem-solving skills.
  • Ability to collaborate across teams domestically and internationally.

Location: Remote; preferred locations include San Francisco, Denver, Seattle, and Baltimore.

If you're passionate about driving client success in a dynamic digital marketing environment, join us at Compulse as a Senior Account Manager and make an impact in shaping the future of digital advertising. Apply now!

Sinclair Broadcast Group, Inc. is proud to be an Equal Opportunity Employer and Drug Free Workplace!

About Us

Make your mark in Media with Sinclair Broadcast Group, a diversified media company dedicated to connecting people with content everywhere! We have consistently led the broadcast industry since our inception, and now Sinclair owns the largest regional sports network business and one of the largest television broadcast portfolios in the country. In addition, we have affiliations with all of the major broadcast networks, own Tennis Channel, and several multicast networks including TBD and Comet. Our content is distributed over-the-air, on multi-video providers, and through our industry-leading digital media platforms. We're at the forefront of NextGen technology, enabling innovative new ways to engage with broadcast content like never before. We also recently launched a free TV streaming service called STIRR. Our success is the direct result of our extraordinary employees and management team who believe in our vision and are dedicated to ensuring a great future for our employees. We are advancing the world of Media and want YOU to join our winning team!

About the Team

The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let's talk.

The base salary compensation range for this role is $70,000 to $80,000. Final compensation for this role will be determined by various factors such as a candidates' relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, sick leave, vacation time, personal time, parental leave and employee stock purchase plan.

#Compulse

Required skills

  • Customer Relations
  • Best Practices
  • Account Management - Sales
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